Treatly: Privacy Policy

Effective Date: 07th July, 2025

Last Updated: 09th July, 2025

1. Introduction

Treatly (Registered as Treat Projects Pty Ltd, Australia) ("Treatly", "we", "us", or "our") is committed to protecting the privacy of our users...

2. Information We Collect

2.1 Information You Provide to Us

For Merchants:

• Business information (name, ABN, business address)
• Contact details (name, email, phone number)
• Financial information (bank account details for payments)
• Account credentials
• Business operational data (POS data, inventory, customer lists)

For Consumers:

• Personal details (name, email, phone number)
• Date of birth (optional, for special offers)
• Location data (for nearby offers)
• Dietary preferences and restrictions
• Purchase history and preferences
• Communication preferences

2.2 Information Collected Automatically

• Device information (IP address, device type, operating system)
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies
• Log data (access times, error logs)
• Location data (with your consent)

2.3 Information from Third Parties

• Payment processing information from our payment providers
• Business verification data from official registers
• Social media profile information (if you connect accounts)
• Information from merchant partners about shared customers

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage accounts
• Process transactions and payments
• Send personalised offers and rewards
• Provide customer support
• Manage loyalty programs

3.2 To Improve Our Services

• Analyse usage patterns and preferences
• Develop new features and services
• Conduct research and analytics
• Train our AI models (using anonymised data)

3.3 To Communicate With You

• Send transactional messages
• Deliver marketing communications (with consent)
• Provide important updates and notices
• Respond to inquiries

3.4 For Legal and Business Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Protect against fraud and security threats
• Business planning and reporting

4. How We Share Your Information

4.1 With Merchant Partners

Merchants receive:

• Your contact information
• Purchase history with their business
• Preferences relevant to their services
• Loyalty program status

4.2 With Service Providers

• Cloud hosting providers (AWS)
• Payment processors
• Communication platforms
• Analytics providers
• Customer support tools

4.3 With Your Consent

We may share your information when you explicitly consent.

4.4 Legal Requirements

We may disclose information if required by law or for safety.

4.5 Business Transfers

Information may be transferred in case of merger/acquisition.

5. Data Security

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

6.1 Access and Correction

6.2 Opt-Out Rights

6.3 Data Portability

6.4 Deletion

Contact: privacy@treatly.com.au

7. Children's Privacy

We do not knowingly collect information from children under 13.

8. International Data Transfers

We ensure safeguards for cross-border data transfers.

9. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and advertising.

10. Third-Party Links

We are not responsible for the privacy practices of third-party sites.

11. Marketing and Communications

11.1 Marketing Messages

11.2 Opting Out

12. Data Retention

We retain personal information as needed and delete when no longer required.

13. Changes to This Policy

We will notify you of material changes via our site and Services.

14. Contact Information

Privacy Officer
Treatly (Treat Projects Pty Ltd)
10 HEZLETT ROAD, NORTH KELLYVILLE, NSW, 2155
Email: privacy@treatly.com.au
Phone: (+61) 0493432224

15. Complaints

Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

16. Additional Rights for EU Residents

Additional rights under GDPR, including right to restrict or object to processing.

17. California Privacy Rights

See our separate California Privacy Notice for CCPA-specific rights.

18. Consent

By using our Services, you consent to this Privacy Policy.